75 years of excellence in travel
Terms & Conditions
Travel Advice
Travel to many parts of the world may involve the risk of a variety of hazards to health and/or safety, including but not limited to disease, crime, terrorism and warfare. Because each guest’s risk tolerance is different, Vega International Travel Services is not in a position to advise or recommend whether travel to any particular place at any particular time should take place. It is recommended that the guest should refer to objective third-party sources of travel information, such as that maintained by the U.S. Department of State (travel.state.gov). In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country as well as understanding local laws that govern travel within a country, such as medical tests and tracking. Should you choose to travel to a country that has been issued a travel warning or advisory, Vega International Travel Services will not be liable for damages or losses that result from travel to such destinations.
Using Our Service
We provide our Service to help you find information about Travel Services and to assist you in booking those Travel Services. It is provided to you for no other purpose.
You agree that:
* you must be at least 18 years of age and have the legal authority to enter into contracts
* you will use our Service lawfully and in compliance with these Terms
* all information supplied by you is true, accurate, current and complete
* if you book on behalf of others:
* you will obtain their authorization prior to acting on their behalf
* you will inform them about the terms that apply to the booking (including the Rules and Restrictions) and ensure that they agree to such terms
* you are responsible for paying any amounts due, for making any change/cancellation requests and for all other matters relating to the booking.
You also agree not to:
* make any false or fraudulent booking
* access, monitor or copy any content on our Service using any robot, spider, scraper or other automated means or any manual process
* violate the restrictions in any robot exclusion headers on our Service or bypass or circumvent other measures employed to prevent or limit access to our Service
We may deny our service to anyone at any time for any valid reason. We may also make improvements and changes to our Service at any time.
Fare Quotes and Rates
Prices for Travel Services are dynamic and can change at any time. Price changes will not affect bookings already paid for, except in cases of obvious error. We book many Travel Services, and we try hard to ensure that the price we quote is accurate. We reserve the right to correct any pricing errors in our Quotes.
If there is an obvious error and you have made a purchase, we will offer you the opportunity to keep your booking by paying the correct price or we will cancel your booking without penalty. We have no obligation to make available Travel Services to you at an incorrect (lower) price even after you have been sent a Purchase Confirmation, if the error should reasonably have been apparent to you. The service is considered purchased only after your credit card has been successfully charged. Simply providing your credit card information to us does not constitute a purchase. Price for Travel Services can change up to the moment of purchase.
The information you provide to us
It is client's sole responsibility to provide us with names of passengers that match guests’ passport at the time of travel, date of birth and complete passport details to secure the bookings. Any minor name corrections advised after airline tickets have been issued will incur fees. Not all name corrections will be permitted by airlines and may require the purchase of a new ticket. Clients voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report correct information to Vega International Travel Services.
Passport, Visas and Permits
It is the traveler/client’s sole responsibility to obtain and have available when necessary the appropriate valid travel documents and permits. All travelers are advised to check with the appropriate government authority to determine the necessary documents required for their travel. A valid passport is required for U.S. and Canadian citizens traveling to all international destinations. Passports must be valid for six (6) months after completion of your journey and should also have sufficient blank visa pages for entry and exit stamps. Many destinations also require a visa for U.S. and Canadian citizens; this will be indicated in your Pre-Travel Documentation. Citizens of other countries should contact the appropriate consular office for entry requirements pertaining to their journey. You may be refused boarding or disembarked from a plane, vessel or train without liability for refund, payment, compensation, or credit of any kind if you do not have proper documentation. Vega International Travel Services shall not be responsible should any guest be denied entry to a country due to noncompliance with these requirements.
Vega International Travel Services may assist you in obtaining your visas and other travel documents or Permits
The issuing authority will make the final determination as to the type of visa or permit, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may ask for additional documentation. The issuing authority may reject any visa, permit or other document application for any reason and may not provide a reason to Vega International Travel Services for the rejection. Vega International Travel Services does not issue visas or permits and therefore, cannot make any guarantee or assurances that any issuing authority will issue any document. Vega International Travel Services cannot guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of visa, permit or other travel document than that which the applicant has requested which may impact the purpose, validity or number of entries. As a result, if you choose to purchase any non-refundable tickets or reservations, you do so with the understanding that you may not get any refund if the visas and/or permits are not granted. Vega International Travel Services reserves the right to prioritize processing requests according to the travel dates provided. Vega International Travel Services service fees are assessed for taking reasonable actions to foster the issuance of a requested travel documents. Vega International Travel Services will use its best endeavors to process applications for visas, permits and/or documents at the client's request. However, Vega International Travel Services shall not be held responsible for, nor will accept any liability for, the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever. In addition, Vega International Travel Services shall not be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation. Any expense or cost incurred by the client due to these delays or non-issuances shall not be the responsibility of, nor shall any charges be levied upon Vega International Travel Services. In the event an ETA/ESTA is requested, Vega International Travel Services will attempt to assist the traveler in procuring the relevant documents to meet the client’s desired travel plans. However, in any event, travel plans should not be confirmed until the traveler has secured the necessary documents to allow entry. Vega International Travel Services provides visa, passport and permit information in good faith and on the express understanding that the said information is the interpretation of any or all information provided by respective embassies, consulates, passport offices or police authorities at any or all times and Vega International Travel Services shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information. Vega International Travel Services will endeavor, wherever possible, to process the client's visa, passport and/or permit documents based on the instructions given and application forms submitted, although it is the client's express responsibility to ensure that the validity of the said visa/passport/permit document obtained includes and covers the periods of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended.
When Vega International Travel Services returns your passport and documents, it is your responsibility to verify that all the visas/permits you require for your trip have been obtained, that the visas/permits for each country you intend to visit are valid for the entry and exit dates of your visit, that your personal details are reflected accurately, and that your passport is valid for at least six (6) months beyond the completion of your trip. Please note that even when a visa or permit is issued, a traveler may be denied entry since in each country the local immigration officials make the final entry decision.
Payment Processing and Merchants of Record
For certain Travel Services, payment may be charged by more than one party (as will be shown on your payment method statement), however the total amount charged will not exceed the total price of all the Travel Services. In many cases your credit card may be charged, by an airline, hotel or any other travel supplier. When providing your credit card information to Gracy Travel and/or making a purchase from Vega International Travel Services you authorize Vega, their 3rd party payment processors and their suppliers to charge your credit card. The name of the merchant or 3rd party processor may not be familiar to you.
When payment is taken at the time of your booking and paid for in the local currency of our Service (as relevant), another company may be taking that payment and charging your payment method.
You authorize the relevant third party processor or the Travel Provider to:
1. verify your payment method by obtaining a pre-authorization, charging a nominal fee or through other verification means, and
2. on verification, charge your payment method.
Fees charged by banks
Some banks and card issuers impose fees for international or cross-border transactions. For example, if you make a booking using a card issued in a different country from the Travel Provider’s location or you choose to transact in a currency that is different from the local currency of our Service, your card issuer may charge you an international or cross-border transaction fee.
Also, some banks and card issuers impose fees for currency conversion. For example, if you make a booking in a currency different to the currency of your credit card, your card issuer may convert the booking amount to the currency of your credit card and charge you a conversion fee.
If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank or card issuer. Our Group of Companies is not associated or responsible for any fees relating to varying exchange rates and card issuer fees.
Fraud
If a booking or account shows signs of fraud, abuse, association with a government-sanctioned person or entity, or other suspicious activity, we may request extra information from you.
If we reasonably conclude that a booking or account is associated with fraud or suspicious activity, we may:
* cancel any bookings associated with your name, email address or account
* close any associated accounts, and
* take legal action, including to seek to hold you liable for any loss.
You agree not to dispute any credit card charges after which may reasonably result from a valid purchase you made from Vega International Travel Services . If you do knowingly or unknowingly dispute a valid charge which resulted from your purchase from GVega International Travel Services, you accept responsibility for fees or additional costs that result from that dispute. Vega International Travel Services and its supplier may cancel any service that fully or partially paid by a disputed charge. Dispute of a charge with does not constitute request for cancellation of the services. You are still liable for any services canceled as a result of a credit card dispute even if they were not provided.
Airline Schedule Changes
You understand and agree that:
* airlines ultimately control their schedules, and they may change or cancel your flight for a variety of reasons (for example, mechanical problems or adverse weather, etc.). Whenever the airline gives us information about a change or cancellation to your itinerary, we will pass it on to you and help you assess your options. You should always check the scheduled departure time of your flight before travel
* airlines control seating and we do not guarantee the availability of specific seats, even when pre-booked
* if you book a return flight and do not use the outward flight, the airline may cancel the return flight without refund
* for special or charter flights, the airline, the flight schedule, the aircraft type, the itinerary and possible stops are given as an indication only. These specifics may be subject to change even after confirmation
* some airlines impose extra charges for meals, luggage and preferred seat selection, etc. Unless we provide such optional services for booking through our Service then any reference about these extra optional services and related charges shown through our Service is for information only and may be updated by airlines at any time. Where we provide the option for you to book such extras through our Service, then the price of such optional extras will be displayed to you and after selection by you, added to your price
* you must follow the relevant Rules and Restrictions on the carriage of children. Children older than 2 on the return date must have a return ticket at a child fare for both the outbound and inbound flights. You will not be eligible for a refund of any seat charges incurred during travel if you do not comply. Children aged under 2 will not be allocated their own seat unless a child fare is booked for them. Unaccompanied children under 14 will only be allowed to fly in line with the relevant Rules and Restrictions
* the carriage of hazardous materials aboard aircraft in your luggage or on you is generally forbidden.
Combined one-way tickets
We may offer you the opportunity to book two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights. They are often cheaper and can be combined on the same airline or on different airlines.
Unlike roundtrip tickets, each one-way ticket is subject to its own Rules and Restrictions. If one of these flights is affected by an airline change (such as cancellation or rescheduling), then you may have to make changes to the other flight. In such instances you will be responsible for any charges or fees incurred for making changes to the unaffected flight.
Air miles and vouchers
Air miles and vouchers from loyalty programs may not be used when booking flights through our Service.
Airline liability
Law, treaties and the airline's own Rules and Restrictions normally limit an airline's liability for death, personal injury and other damages.
Operating airlines
Flights booked with one airline are sometimes operated by another airline. When different, details of the operating airline are shown through our Service. The airline that issues your ticket will charge you for your flight and will appear on your payment method statement.
No-show or cancellation
In case of a no-show or cancellation, you may be entitled to a refund of airport taxes and fees included in the price of the flight purchased. In this instance, you can request such a refund from us, and we will submit your request to the airline on your behalf.
Checking Your Travel Confirmations
Vega International Travel Services staff shall make every effort to collect the details of your trip. Whenever possible we will send out emails with full itinerary details before purchasing of the tickets and/or prepaying any arrangements. You shall receive a complete travel recap after the purchase the made. You are responsible to carefully study any travel confirmations sent by Vega International Travel Services and its partners. It is your responsibility to contact Vega International Travel Services if a travel confirmastion is not received within 24 hours of initial purchase. You voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions on documentation to Vega International Travel Services within stated time limits.
Refunds
Our service fees and any travel arrangements we make are non-refundable once paid for. Some airlines and travel suppliers allow refunds if certain conditions are met. We will make every effort to obtain all possible refunds as provided under airline/hotel/tour operator fare rules, contracts of carriage, terms and conditions but we cannot guarantee any specific outcome. Vega International Travel Services shall not be held responsible for, nor will accept any liability for failure of any airline or other travel supplier to provide refunds.
Assistance with Award bookings
Vega International Travel Services may provide advice and assistance in making award booking and upgrades. It is your responsibility to familiarize yourself with terms and conditions of all the award programs you request our assistance with. You are the holder of the account or an authorized by the holder to make changes and redemptions form the account. You agree that any mileage transfers and or redemptions you make, or authorize us to make, on your behalf are with full understand of all rules and conditions that govern the award programs. You understand that mileage transfer and conversation. When providing your account information to us, you authorize us to act our behalf to make any redemptions, changes or transfers. Your account information shall be handled in accordance with out privacy policy and in accordance with Vega International Travel Services Terms and Conditions.
Our fees cover our advice and consulting services, and are independent of any provider-imposed charges.
We do not sell, resell miles or broker points and advise our clients against working with any third-party agencies that broker miles or otherwise violate the terms of the respective frequent flier program. Mileage fare quote estimates are based on currently available public information to all members and may change prior to your trip. Any estimates are based on the mileage and dollar earning rates at the time of booking. Award availability is dynamic and may change at any time.
Acknowledgement/Assumption of Risk
Additional risks and dangers may arise including, but not limited to, hazards of travel by train, automobile, motor coach, aircraft, balloon, ship and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, risks associated with water, food, plants, insects and differing animal regulation, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Vega International Travel Services to participate in such trips and activities you agree you will not make a claim against Vega International Travel Services its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Vega International Travel Services , its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors. This agreement also binds your heirs, legal representatives and assigns.
For any car transfers Vega International Travel Services books, where the you/client/guest occupies a seat fitted with a safety belt, neither Vega International Travel Services nor the Supplier nor its agents or co-operating organizations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Supplier or its agents or affiliated entities are liable in other
Legal Disputes
You and we agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to or arising out of this or previous versions of this Agreement, your use of or access to the Services will be resolved in accordance with the provisions set forth in this Legal Disputes section. Please read this section carefully. It affects your rights and will have a substantial impact on how claims you and we have against each other are resolved.
A. Applicable Law
You agree that the laws of the State of Illinois without regard to principles of conflict of laws, will govern this Agreement and any claim or dispute that has arisen or may arise between you and us, except as otherwise stated in this Agreement.
B. Agreement to Arbitrate
You and we each agree that any and all disputes or claims that have arisen or may arise between you and us relating in any way to or arising out of this or previous versions of this Agreement, your use of or access to our Services, or any products or services sold, offered, or purchased through our Services shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court, if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate section (this “Agreement to Arbitrate”).